Client Services & Training

Your experience with digiChart starts long before your Go-Live day. To ensure a smooth transition, we immediately work with you to establish a project team, deployment schedule and training needs. digiChart’s solutions are easy to set up, understand and implement – quickly allowing your practice to reduce costs, realize greater operational efficiencies and improve overall patient care.

Unlike many other systems on the market, there are no templates to build in our EHR. We preload hundreds of commonly used OB-GYN diagnoses, procedures, medications and treatment plans. The latest OB-GYN medical content and tools, such as the standard antepartum record, are prebuilt into the solution.

Our integrated electronic health record and practice management solution is designed to significantly reduce implementation and training time, positioning your practice to more quickly recognize the expected return on investment.

Preparation for Go-Live phase

To prepare for standard digiChart training, your practice will assign a project manager, who will actively participate on conference calls and Web-based training sessions, completing a technical assessment and validating your setup and database profile. Everyone in your practice will devote time to learning the application and adjusting to using new hardware, like tablet PCs.

Go-Live phase

Shortly after training, your practice will begin the Go-Live phase. We will evaluate your current workflow and make necessary adjustments to the standard database configuration, and you will start using digiChart in your practice’s daily operations.

Post Go-Live consultation

Within 90 days following Go-Live, digiChart will conduct, with you and your staff, a workflow analysis and practice evaluation. Your digiChart client advocate will help you streamline your workflow processes and analyze how clinicians and staff use PracticeSmart® or digiChart OB-GYN™ to improve efficiencies throughout your practice.

Ongoing support and your feedback

Our customer service team is always a telephone call or email away to answer questions and work with you. Customer feedback is vital to digiChart’s continued success and the long-term partnership we build with each of our clients. Remember, digiChart builds solutions for OB-GYN practices just like yours.